AKN Performance

    Terms & Conditions

    Last updated: 10/7/2026

    1. About these terms

    These terms apply to quotations, bookings and tuning services supplied by AKN Performance. By accepting a quote, making a booking, paying a deposit or authorising work, you agree that you accept these terms. Nothing in these terms removes your statutory consumer rights.

    2. Business details

    • Trading name: AKN Performance
    • Location: Blackburn, Lancashire
    • Address: Unit 2, Chadwick Street, Blackburn, BB2 4AA
    • Telephone and WhatsApp: 07426 908409
    • [INSERT LEGAL BUSINESS NAME]
    • [INSERT SOLE TRADER OR LIMITED COMPANY STATUS]
    • [INSERT COMPANY NUMBER IF APPLICABLE]

    3. Services

    Our services cover ECU remapping, TCU or gearbox tuning, ECU and TCU packages, performance and drivability software adjustments, vehicle-dependent tuning add-ons, VCDS coding and adaptations, ODIS coding and configuration, ISTA+ coding and diagnostics, vehicle feature activation and configuration where compatible, and other specifically agreed tuning work. Suitability depends on the vehicle, control unit, software version, mechanical condition and existing modifications.

    Coding availability depends on the vehicle, installed control modules, hardware, software version and manufacturer configuration. A requested function may not be technically supported even where similar vehicles offer it. No specific feature activation is guaranteed until compatibility has been checked. Later manufacturer updates, dealer programming, module replacement, battery issues or third-party coding may overwrite or alter coding changes.

    4. Quotations

    Quotes depend on accurate vehicle information. "From" prices are starting prices. Quotes may change if vehicle details are incorrect. Additional work requires approval. A booking is not confirmed until accepted.

    5. Customer-provided information

    You must disclose: Registration, Make and model, Engine and gearbox, Existing tuning, Existing modifications, Warning lights, Known faults, Mechanical problems, and Intended use.

    6. Booking and deposits

    • [INSERT DEPOSIT AMOUNT OR POLICY]
    • [INSERT DEPOSIT REFUND POLICY]
    • [INSERT RESCHEDULING POLICY]

    7. Cancellations

    Customers should give reasonable notice. Statutory cancellation rights may apply to qualifying distance or off-premises consumer contracts. If you expressly ask for work to begin during a statutory cancellation period, payment may be due for work already performed.

    • [INSERT CONFIRMED CANCELLATION PERIOD]
    • [INSERT MISSED APPOINTMENT POLICY]

    8. Mobile appointments and access

    Customers must provide: Lawful access, Safe working space, Correct location information, Vehicle keys, Permission to use the location, and Suitable weather protection or safe conditions where required. We may postpone work where weather, lighting, access, safety or other conditions make the appointment unsuitable.

    9. Vehicle condition

    Tuning does not repair underlying mechanical, electrical or emissions faults. We may stop or refuse work where there are: Warning lights, Fault codes, Boost leaks, Cooling issues, Fuel-system issues, Clutch or gearbox problems, Electrical instability, Unsafe modifications, Previous unsuccessful tuning, or Other conditions making tuning unsuitable.

    10. Performance figures

    Horsepower, torque, economy and drivability figures are estimates unless specifically measured and agreed. Results vary due to: Vehicle condition, Fuel, Engine and gearbox variation, Existing modifications, Software version, Environmental conditions, Manufacturer tolerances, Testing method, and Driving style. Future gains-calculator figures are estimates, not guaranteed outputs.

    11. ECU and TCU software

    You authorise the reading, modification and writing of vehicle control-unit software required for the agreed service. Later dealer updates, manufacturer programming or third-party work may overwrite tuned software.

    12. Insurance, warranty and finance

    Tuning may affect: Insurance, Manufacturer warranty, Dealer warranty, Finance agreements, Lease agreements, Breakdown cover, MOT status, and Emissions compliance. You are responsible for making required disclosures to insurers, finance providers and other relevant parties.

    13. Road legality and emissions

    Customers are responsible for ensuring their vehicle remains legal for its intended use. Road vehicles must continue to comply with applicable Road traffic requirements, Construction and use rules, Emissions standards, Noise limits, Insurance requirements, and MOT requirements.

    Some emissions, noise, limiter, overrun or motorsport options may not be lawful for public-road use and may only be suitable for legitimate off-road, competition, export, development or other non-road applications. We may refuse work where the intended use appears unlawful.

    14. Payment

    • [INSERT ACCEPTED PAYMENT METHODS]
    • [INSERT VAT STATUS]
    • Payment timing
    • Additional authorised work
    • Outstanding balances

    15. Problems, rework and complaints

    Contact us promptly on 07426 908409. Provide: Customer name, Registration, Date of work, Description of issue, and Relevant warning lights or fault codes. We must be given a reasonable opportunity to inspect and, where appropriate, correct the service.

    • [INSERT CONFIRMED WARRANTY OR AFTERCARE POLICY]

    16. Third-party changes

    Later software updates, further tuning, third-party diagnostics, mechanical modifications, misuse, incorrect fuel or undisclosed faults may affect results and aftercare.

    17. Liability

    Services will be supplied with reasonable care and skill. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or statutory consumer rights. We accept no liability for indirect or unforeseeable losses.

    18. Events outside reasonable control

    We are not liable for delays caused by: Severe weather, Traffic, Illness, Equipment failure, Power or network outages, Supplier or file-server outages, or Other circumstances outside reasonable control.

    19. Website information

    Website information is general. Prices and availability may change. Compatibility requires individual confirmation. Performance examples are estimates. Website content is not mechanical or legal advice.

    20. Intellectual property

    Our original website, branding and written content are protected. Vehicle manufacturer names and trademarks belong to their owners and do not imply affiliation.

    21. Personal information

    Please refer to our Privacy Policy.

    22. Changes to terms

    Updated terms will be published on our website.

    23. Governing law

    These terms are governed by the laws of England and Wales, without removing mandatory consumer protections.

    24. Contact

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